Tri Tower Telecom is a technology-focused, fast-growing corporation that is driven by our CORE values: Integrity, Quality, and Reliability. We continuously strive to enrich our team culture and to recognize our team members for their hard work and dedication. This position is for a self-motivated, efficient, and highly organized individual.  Troubleshooting strategies must be fine-tuned to effectively assess equipment performance and to ensure we are delivering the highest quality of equipment to our customers.

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RESPONSIBILITIES

• Collaborates with the Test Lab Manager to determine priority levels for testing of incoming equipment

• Collaborates with the Test Lab Manager to determine priority levels for testing of outgoing equipment

• Performs testing activities to ensure accuracy, completeness, and condition of orders

• Communicates any equipment problems to the Test Lab Manager, Flow Team, and Sales Team in a timely manner

• Performs testing per specific test procedures that incorporate measurement instruments, CLI, graphical user interfaces, console servers, and all related computer test programs

• Documents test results with appropriate information in a complete manner, following our current process while recommending improvements as needed

• Reads and interprets specific test procedures to properly perform and document test results

• Installs new equipment platforms to our test lab as needed

• Researches, develops, and documents test procedures for new platforms.

• Works with the test lab team to maintain and update documentation

• Maintains Test Lab in a clean, organized, and safe manner

• Complies with company policies and procedures giving special attention to safety regulations

• Performs other related duties, as assigned

SKILLS

• An understanding of telecommunications, Networking, and IT equipment:

  • Networking Protocols (IPv6, 802.3 Ethernet, RPR/DPT, 802.11, 802.17)

  • Internet Protocols (HTTP, SMTP, DNS, DHCP)

  • DOCSIS / IPTV Technologies and Services

  • Optical Networking (CWDM, DWDM, PON)

  • Hybrid Fiber Coax Technologies

  • Traffic Engineering/Modeling

  • AC/DC Electrical Power

• An expert understanding of Computers

• A flexible and fair disposition

• Strong multitasking and time management skills

• Strong reasoning, mathematical, and communication skills

• Strong project management skills

EDUCATION, EXPERIENCE AND TRAINING

• Bachelor’s degree or higher is required

• Experience working with IT Networks is required

• Experience working in the Service Provider Industry is preferred

• Experience with Dell, HP, and CISCO servers is preferred

• Certifications and / or experience with Cisco, Adtran, Juniper, Calix, and Brocade/ Extreme equipment is preferred

• Experience working with core routers, core switches, transport & DWDM networks is preferred

OFFICE WORK HOURS

Monday-Friday 8:30-5:30

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BENEFITS

• Health and Dental Care

• Paid Time Off

• 401K